Price - Way too expensive compared to other local cleaners.Owner - Abusive towards clients when attempting to resolve a dispute.I hired Molly Maid for a move out clean last week. I asked specifically for certain things not to be done in the home but they did it anyway and only ended up doing 1 bathroom and 1 bedroom in 3 hours between two workers and then had an audacity to ask for more time.When I spoke to owner she then began insulting me about how disgusting the place was which was not true. I have the contract and while reading off it she called me a liar. Honestly the worst experience I’ve ever had hiring cleaners and I would never recommend this company. The most rude workers and owner ever dealt with. I’ve never been insulted as this before and was shocked to be called a flat out liar either.I ended up having to leave work early, and spend hours cleaning the entire home and was almost late to giving keys to new owners.The worst part is they ended up rounding up the time to longer than what was quoted and charged my credit card without ever having even sent me an invoice or bill showing what was done or why it was. Absolutely disgusting and shady way to business.The company charged my credit right at 4:57 pm so I couldn’t even call them to ask why they were charging me so much. Feels like I was totally scammed.Working on reporting them to the Better Business Bureau and to my credit card company.I just noticed that the owner replied, suggesting that open communication was had. However, they refuse to show a bill or invoice or any other proof of what exactly they even accomplished on the job. They only did a Bathroom and a bedroom woth 2 PROFFESSIONALS in 3 hours. Tiny bathroom too.
Hired Molly Maid to do a move out clean and was very specific on what I wanted done. After 3 hours they only managed to get one bedroom and a bathroom completed They left bags of garbage in the foyer, they even took some of the cleaning products I had in the house. And for 150$ an hour I had much higher expectation. After seeing how poor of a job they did I had to spend another 2 hours cleaning it myself after work. I wouldn’t waste your time with this company. There are plenty of other cleaning companies you can hire for a fraction of the price and actually get a service worth paying for. I definitely felt like I was scammed out of my money. If I could give negatives stars I would.
I cannot say enough about how incredible Tara and Angel are. They are a powerful duo, come in and make your place absolutely spotless. Incredibly friendly and kind. Im so happy to have found them! Ps. Look how cute!
I don’t know where to begin. We were so thrilled with Molly Maid’s work on our last place, that I’m shocked at the service we received today. I’m honestly not sure what they actually did do, as I’m overwhelmed by how dirty the place still looks everywhere I turn (dirt everywhere on the floor, dust and grime on the counter, cleaner that wasn’t washed off in the shower, a dirty stovetop, etc.). Not only were they late, but they left the window open and turned the heat on blast. Being paid by the hour, there was ample time to clean and even message us to ask if they can take our microwave, but they couldn’t even bring themselves to do a basic vacuuming of the floor or wipe the counter.I can’t not include pictures, as the evidence is more damning than any words I can say here. Look for yourself, and decide if you think that’s worth the price of service.
I have had Tara and Angel to my home 3 times now and I’m very pleased with the professional work they do!!
We finally convinced our 83 year old mother to bring in a cleaning service to help with her place (trust me, this was not an easy feat). Stacy and Karlee (Route #1) showed up yesterday and were amazing! This was an initial clean so they were there for approximately 3+ hours. Mom was so happy with their service AND to top it off, they were really nice! Thank you Stacy and Karlee, you've made our lives a whole lot easier :)
I absolutely love the service Molly Maid provides. I have always been extremely happy with the cleaning provided. Angel and Leslie have done an exceptional job leaving personal touches. They are very professional and friendly. Thank you Shauna .
I have been extremely happy with Molly Maid. Shauna is always responsive and accommodating and my house is left looking and smelling clean by my team. They work hard to have consistent teams at a location and work to alleviate any small issues that may arise.
I have only had Tara and her team twice now....both times they were very professional and were so respectful of my home. The cleaning was very thorough and usually included a little "extra" when they had time. The ladies arrived promptly and were pleasant throughout. Have already recommended this service to my friends!
They liked cleaning floorboards, windows and doorframes! Every nook and cranny was clean. Blown away how clean my house is!
We have used Molly Maid for our regular cleaning mainly to protect our little baby. The only reason we keep coming back time and time again to entrust our house with is because of Tara and her team. They are always super thorough and take the time to do little extras we don’t even ask for. It doesn’t hurt that they are a pleasure to chat with when we are here. Highly recommended.
We look forward to our monthly cleaning of our home with Molly Maid as they are on time, efficient cleaning and very pleasant to work with.
Molly Maids are good. In my opinion, I would like it better if the same girls come to clean, New or different girls don't do as a good of job because they have to get use to what I expect.
The ladies with Molly maid do a fantastic job cleaning my home. I look forward to coming home from work after a cleaning day. Everything sparkles and looks fabulous! Highly recommend Molly Maid for cleaning your home.
A great team of girls. They do an excellent job every clean!!!
I've been getting monthly cleanings from Molly Maid for over a year now and I'm incredibly happy with the service. For a while I had a vent in the bathroom ceiling that was almost completely clogged with dust and I'd thought about asking them if they could clean it for me since I didn't have anything that could reach that high. I ended up not asking because I didn't want to bother them with it, but after I got back I saw that they had cleaned it without even being asked!! Really stellar stuff, thank you so much 💖💖
these 2 women who clean ---Tara and AngelMolly Maid #11 are 2 of the best I have had --- theirwork is second to none. professional; quick and thorough
I have been a long time customer of Molly Maid and have been very happy with all the ladies who have cleaned my condo over the years. Currently, Tara and Angel are providing exceptional service. They arrive on time, pay attention to detail, and often go beyond what is expected. Tara and Angel are friendly and caring people.
I treasure this team. Brings peace and joy into my life after a long day…..walking into my home and seeing their magic. Truly grateful