I wanted to take this opportunity to thank you for your patience, kindness and understanding over the last several weeks. Suspending our services was a difficult choice, but we believed it was the correct decision considering the growing concern around COVID-19.
I am very encouraged by the slowing trend of infections across Canada, and like all Canadians, I’m proud of the success we’ve had in flattening the curve. While we have done a credible job to slow the spread, we know that not everyone will see these successes, yet. I want to acknowledge all those who have been impacted by this pandemic. Millions of Canadians have lost their jobs, tens of thousands have contracted the virus and thousands have lost their lives. To those families impacted by the virus, my thoughts are with you – and will remain with you as these wounds take time to heal.
We are so incredibly grateful for our frontline workers who have continued to fulfill their duties through this very difficult time. We can’t thank our heroes enough for all that they have done to keep our citizens both safe and healthy during the most challenging time Canada has endured in decades.
I’ve been so touched by the incredible acts of kindness that I’ve read or witnessed. As Canadians, we have risen to the challenge whether we’re on the frontline or looking after our loved ones by staying home. Within our organization, I’ve heard countless stories of our Franchisees and their teams helping the vulnerable. I know that some of our teams consider their senior and most susceptible customers as family. And even though they hadn’t been working, they helped out by delivering groceries, medicine and other essential items. This truly captures the essence of who we are as Canadians— when times are tough, we rally and support one another.
We are excited to return to providing service. If you have already welcomed us into your home, our teams and Franchisees have been thrilled to see you again. They’ve missed you. The relationship that you have with your team is special – and I assure you, these relationships are special to us, as well.
We’ve made a number of adjustments to the way that we provide service after having worked with our Franchisees for weeks to develop new cleaning procedures. Having the best Franchisees in the industry has allowed us to develop our new Healthy Home Cleaning System which was designed to provide the safest and healthiest service possible. Amongst many other changes, we’re asking for your support while we’re cleaning. Please help our teams maintain physical distancing guidelines by leaving your home or isolating in one room while we’re present. To learn more about the Healthy Home Cleaning System, please contact your local Franchise or check out the information on our website.
It has, without question, been a challenging time for all Canadians. Many have been working from home since March and homeschooling at the same time. We’ve all ‘lived’ in our homes more the last few months, following directions to stay in place and stay safe.
My wife, Jill, and I have been doing our best to keep our home clean, recruiting help from our boys, Asher, 11, and Carsten, 8 (though this can sometimes create even more work!). Each time we cleaned, it reminded us how much we missed having our MOLLY MAID Team, Kandice and Cara, help us with this necessary task. From the feedback I’ve heard from our Franchisees, I know that you feel the same way. If we haven’t cleaned your home yet, we will be by soon to help you play catch-up with your housework.
Thank you, again, for your patience. And thank you, in advance, for allowing us to provide you with the same great MOLLY MAID service you’ve come to expect. On behalf of our Franchisees and our Home Service Professionals, we look forward to seeing you again soon.
My sincere best wishes to you and your family,